Important Information for Smooth Appointments

How To Check Your Internet Speed

A strong internet connection is very important for all your appointments with Momentum Myofunctional Therapy.

 

Please follow the following steps to ensure a smooth appointment:

1. Visit the Speedtest website to get started.

2. Follow the instructions and write down your answers so we can review them at the beginning of your appointment.

3. Ping:  Under 100 is good, the lower the better

4. Download Speed: Over 10 is good

5. Upload Speed: Over 3 is good

 

It is the upload speed that messes up the call.  If you find that your upload speed is low, it may be because you are using a wi-fi instead of a hard wired, direct connection to your internet.  To prevent trouble or delay with our appointment, try hooking your computer directly to the internet cable and NOT the wi-fi router.  You may need to turn your wi-fi off on your computer.  Sometimes patients need to buy a longer cord to connect from the modem to the computer, but it really is a necessary step for successful online treatment!

 

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Check Your Microphone Settings

For Mac:

Mac OS X Microphone Settings

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For Windows:

1. Go to Start and search for microphone setup

2. When the microphone setup opens, you may be prompted to fix your microphone (even if it’s previously been working)

3. Walk through the guided microphone setup/fix

4. When done, go back to Chrome and refresh the page where the online meeting is taking place

Or try visiting this website for more help.

 

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How to Check Your Webcam Settings

Because we all use different webcams, I cannot provide specific instructions here.  You will need to do a search and make sure your camera is working.  Sometimes in the doxy.me or Skype program you have to accept that the program accesses your camera and microphone.